Pros And Cons Of Working At Dunkin Donuts

My experience working in the fast food industry changed my perspective on a lot of things. When I turned 16 I got my first job at a Dunkin Donuts. I worked there for a year and half. It was a good first job, but also the worst. My morning routine consisted of waking up at 4 in the morning to open in store at 5. Make the coffee and teas, set up the donut case and get everything ready for the morning rush. Before I got this job I expected it would be cake. I mean, how hard is it to brew coffee and sell donuts? it was not very hard in my opinion. Although, I wasn’t expecting how crazy the rushes would be and how stressed out it made me. I have to say, there were pros and cons about working at Dunkin Donuts, but more cons than anything. To list …show more content…
The majority of the customers who came in were elderly people. I’ve noticed elderly people are extremely finicky about how they want their food. If you mess upon their order, they make a huge deal about it. Me being new, I’ve got to admit, I messed up a lot. The customers obviously did not understand no matter how times I apologized and told them I was new. For example, this customer, who was a regular once ordered a strawberry frosted donut. It was last the strawberry frosted in the case. I went to grab it and it fell out of my hand and on to the floor. He raised his voice and cussed at me about how I upset he was and went on complaining about every time he goes there his order gets messed up. He made me do a refund for the $1.09 donut and wrote a horrible review about the store. After that day I never saw him come into Dunkin Donuts again. This pretty much scared me and I will never forget that because I never want to deal with somebody like him ever …show more content…
Working there after a few months, I got the chance to make the donuts. I was ready to fry up some donuts and frost them into pretty colors. I came to find out there was no fryer at all. They actually use an oven to make donuts. They don’t use the raw dough and form it into a circle or cut out holes in the middle to make the munchkins (doughnut holes). Nothing is actually fresh at all. Everything literally comes premade and frozen in a truck. Including everything for sandwiches. Coming in frozen does make the job easier and faster though. It takes about 30 minutes for the donuts to thaw and then you just have to frost them and then they’re done. I only usually make them if we run out of donuts during the day, other than that the bakers come in at night at bake 72 dozen donuts for the following day. Making sandwiches are a little different though because you have to heat up the eggs, sausage patties and other sandwich ingredients in these small ovens that make them hot in minutes. The only thing is though that the ovens are so small you can only fit about 6 sausage patties in there and that is not enough if you’re having a rush. However, if you’re not having a rush, then it’s a good day because nothing gets ran out of and everyone is