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Business Administration Internship
Activity Journal Form
My daily management duties are as followed: To oversee the daily administrative
Operations in assigned area. Responsible for providing registration staff with direction
With regarding to floor operations. Works closely with Nurse Coordinator to ensure that
All administrative areas are staffed as necessary. Ensures the day-to-day clerical
Functions are carried out in an efficient manner to expedite patient flow. Promotes
Teamwork, professionalism, communication and staff development. Manage office-supply inventory. Conduct performance reviews for registration staff. Supervise daily payment collections and reconciliations
Date Activity Performed (extra management duties)
08. Responsible for making sure the front desk registration reps get the patients referrals from their doctors office. Ensures courteous and efficient service is provided to patients and referral sources. Confirms compliance with proper procedures for handling the doctor orders. I had to assist the doctor with out of network patients.
08. Met with business operation manager for ambulatory care to discuss a plan on how to handle patients with out of network medicaid. I suggested that the lead patient representatives should pull a weekly report and verify the patient insurance in advance so that we could notify the doctor and allow them enough time to decide whether or not they will still see the patient. Then we will have to contact the patient and inform them that they are out of network and canceled their appointment if that is what the doctor wants.
11-06-08 The meeting was a success, they went with my idea and now I have to relay the new procedures to the other registration reps at the front desk.
11-07-08 Handle collections reports and verify patient insurance. Troubleshoot problems over the phone for patients when they are having problems with their appointmenst. Make sure that all...
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