Customer Service
[pic] Business School
Semester A 2008/09
Module Handbook
Module Leader:
Dr. Jonathan Crawshaw
Room: BS.3.16
Email: j.crawshaw@uel.ac.uk
Telephone Extension: 2216
Contents
Module Overview 3
Introduction to the module 3
Learning outcomes 3
Lecture and workshop schedule 4
Assessment Details 5
Components of assessment 5
Pass mark 5
Plagiarism 5
Further details of the PDP and CV 7
Marking Criteria 9
Reading 10
Module Overview
Introduction to the module
The module’s main purpose is to help improve students’ future employability by developing the appropriate knowledge, skills and attributes required for them to effectively manage their career within contemporary labour markets and workplaces.
Learning outcomes
At the end of this module, students will be able to:
Thinking skills
1. Reflect upon their own career aspirations and align them to current employment opportunities.
2. Reflect upon the requirements of the job market; construct an application and critically review the application process.
Subject-based practical skills
3. Describe and evaluate personal, professionally relevant skills against a chosen career path.
Skills for life and work (general skills)
4. Select, implement and evaluate appropriate interview and presentation techniques.
5. Constructively critique professional practice in a chosen field, identifying relevant personal strengths and weaknesses in the form of a personal development plan (PDP).
Lecture and workshop schedule
The lecture overhead slides and some workshop resources will be made available via UELPlus. You are expected to prepare fully for both the weekly lectures and seminars by accessing these materials and completing the suggested reading.
|Week No. |Lecture |Workshop...
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