A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES SUBMITTED IN PARTIAL FULLFILLMENT AS A REQUIREMENT FOR THE AWARD OF THE DEGREE‚ BACHELOR OF BUSINESS MANAGEMENT (BBM) FROM‚ Under the guidance of MY PROJECT GUIDE MRS. JIMMY SAM SUBMITTED BY: NAME: VISHNU.G YEAR: 2010-2011 DECLARATION I declare that this project titled‚ “A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES” is a record of my research project carried out by
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British grocery store chain Tesco has recently been forcing employees at its Dublin distribution center to wear armbands that measure their productivity. The armbands‚ officially known as Motorola arm-mounted terminals‚ keep track of how quickly and competently employees unload and scan goods in the warehouse and gives them a grade. The monitors can be turned off during lunch breaks‚ but anything else‚ including bathroom breaks and water breaks‚ reportedly lowers workers’ productivity score.
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STRATEGY AND STRATEGIC MANAGEMENT What is Strategy? A strategy is a long-term approach to implementing a firm ’s business plans to achieve its business objectives. It is also defined as the art and science of planning and marshalling resources for their most efficient and effective use. However‚ Johnson and Scholes (Exploring Corporate Strategy) define strategy as follows: "Strategy is the direction and scope of an organization over the long-term: which achieves advantage for the organization
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Career Development International Emerald Article: Effects of wage and promotion incentives on the motivation levels of Japanese employees Kiyoshi Takahashi Article information: To cite this document: Kiyoshi Takahashi‚ (2006)‚"Effects of wage and promotion incentives on the motivation levels of Japanese employees"‚ Career Development International‚ Vol. 11 Iss: 3 pp. 193 - 203 Permanent link to this document: http://dx.doi.org/10.1108/13620430610661722 Downloaded on: 10-01-2013 References: This
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Post graduate Diploma in Human Resources. TITLE : Motivating and rewarding employees Introduction to Motivation At one time‚ employees were considered just another input into the production of goods and services. What perhaps changed this way of thinking about employees was research‚ referred to as the Hawthorne Studies‚ conducted by Elton Mayo from 1924 to 1932 (Dickson‚ 1973). This study found employees are not motivated solely by money and employee behavior is linked to their attitudes
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technologies‚ etc. Due to these changes‚ the employees in the banking sector are experiencing a high level of stress. Bank employees admit that stress is affecting their jobs‚ family life and health. Unpredictable economy‚ pressure to maintain profitability and increased responsibilities are main causes of stress. OBJECTIVES • To analyze the origin and growth level of banking sector in Tirupur region • To analyze the level of job stress among bank employees in Tirupur region. • To analyze
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Abstract Motivational theory is an important part of a business education for professional today. Though it stems from psychology‚ motivation deals with people‚ as does management. This paper will cover basic employee motivations and offer suggestions for motivating employees. What motivates employees and what part dies motivation play in today ’s workforce? Some people believe they are obligated to do their best at their job simply because that is what is expected of them. On the other hand‚ there
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J PROD INNOV MANAG 2011;28:503–520 r 2011 Product Development & Management Association DOI: 10.1111/j.1540-5885.2011.00822.x Does Strategic Planning Enhance or Impede Innovation and Firm Performance?Ã Michael Song‚ Subin Im‚ Hans van der Bij‚ and Lisa Z. Song Does strategic planning enhance or impede innovation and firm performance? The current literature provides contradictory views. This study extends the resource-advantage theory to examine the conditions in which strategic planning
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Incident 2 Healthy Employees are Happy Employees 1. Describe Teow’s personality and leadership style. How does it foster or hinder his effort to transform CCN into a healthy and productive organization? - Teow’s personality is Extroverted‚ conscientious‚ empathy and observant. Extroversion has found on Teow’s personality which is the most important trait of effective leader according to the Big Five Personality Framework. His vision on productive organization is from employees. He relate present
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Talent Management Strategy Alicia Cann Dr. Zelphia Brown‚ SPHR HRM532- Talent Management 5/12/13 Formulate a talent management strategy to encompass the entire talent requirements of the organization. When discussing and planning your organization’s future‚ it’s important to consider not just the goals‚ objectives‚ and initiatives‚ but clearly how to accomplish them. The most important contributor is undoubtedly your employees. Aligning the organization’s business strategy with
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