Logistics
TERM PAPER
ENHANCE CUSTOMER SATISFACTION WITH JUST-IN-TIME SYSTEMS
Nguyen Tran Bich Ngoc
01-Jul-13
AGENDA 1. Background information 3 2. Research questions 3 3. Theoretical knowledge 4 a. Customer satisfaction 4 b. Just-In-Time system function and its key elements 6 4. JIT enhances customer satisfaction 8 5. Counter arguments and examples of successful JIT systems 10 6. Summary 11 References 12
LIST OF FIGURES
FIGURE 1. Relationship of the benefits of JIT for organizations and customers. 9
FIGURE 2. Kanban system 7
1. Background information
The objective of the term paper is to introduce and highlight the benefits of Just-In-Time (JIT) systems for customer satisfaction, and the industry types that can take advantage of the application of JIT systems. Its target is to elaborate how JIT functions and present its relating elements.
The term paper is delivered by theoretical analysis. Besides, the effects of JIT systems are proven by some successful applications in certain industries. However, the utilization of JIT system is limited to certain industries. Its scope will be brought out later on.
The theoretical framework provides understanding of customer satisfaction, background knowledge of JIT philosophy as well as benefits of JIT for customers. The preceding sections deal with limitation of JIT systems in practice. On the other hand, successful applications of JIT systems are introduced to promote JIT worldwide utilization.
This term paper is written according to the author’s professional interest in supply chain management. Supply chain management is striving for relentlessly cut down the costs and optimization of efficiency. Companies’ performance is improved with more efficient and effective supply chain. This results in better customer satisfaction and higher competitive levels. Among numerous of lean methods, JIT is the author’s preferred aspect.
2. Research questions
In order to achieve the objective and
ENHANCE CUSTOMER SATISFACTION WITH JUST-IN-TIME SYSTEMS
Nguyen Tran Bich Ngoc
01-Jul-13
AGENDA 1. Background information 3 2. Research questions 3 3. Theoretical knowledge 4 a. Customer satisfaction 4 b. Just-In-Time system function and its key elements 6 4. JIT enhances customer satisfaction 8 5. Counter arguments and examples of successful JIT systems 10 6. Summary 11 References 12
LIST OF FIGURES
FIGURE 1. Relationship of the benefits of JIT for organizations and customers. 9
FIGURE 2. Kanban system 7
1. Background information
The objective of the term paper is to introduce and highlight the benefits of Just-In-Time (JIT) systems for customer satisfaction, and the industry types that can take advantage of the application of JIT systems. Its target is to elaborate how JIT functions and present its relating elements.
The term paper is delivered by theoretical analysis. Besides, the effects of JIT systems are proven by some successful applications in certain industries. However, the utilization of JIT system is limited to certain industries. Its scope will be brought out later on.
The theoretical framework provides understanding of customer satisfaction, background knowledge of JIT philosophy as well as benefits of JIT for customers. The preceding sections deal with limitation of JIT systems in practice. On the other hand, successful applications of JIT systems are introduced to promote JIT worldwide utilization.
This term paper is written according to the author’s professional interest in supply chain management. Supply chain management is striving for relentlessly cut down the costs and optimization of efficiency. Companies’ performance is improved with more efficient and effective supply chain. This results in better customer satisfaction and higher competitive levels. Among numerous of lean methods, JIT is the author’s preferred aspect.
2. Research questions
In order to achieve the objective and
References: Bowersox, Donald J., Closs, David J. & Cooper, M.Bixby : “Supply Chain Logistics Management”, The MCGraw-Hill Companies,Inc. , 2nd ed. 2007. Bowersox, Donald J., Closs, David J. and Theodore P.Stank, 21 st Century Logistics: Making Supply Chain Integration a Reality , Oak Brook, IL; Council of Logistics Management, 1999. Copacino, William C. “Supply chain management: The basics and beyond”, CRC Press LLC, 1997. Schroeder, Roger G. : “Operations management: Contemporary concepts and cases”, The MCGraw-Hill Companies, Inc., 2nd ed. 2004 Electronics references [ 1 ]. Bowersox, Donald J. ,Closs, David J. & Cooper, M.Bixby : “Supply Chain Logistics Management”, The MCGraw-Hill Companies,Inc. , 2nd ed. 2007., p. 44-45. [ 2 ]. Bowersox, Donald J. ,Closs, David J. & Cooper, M.Bixby : “Supply Chain Logistics Management”, The MCGraw-Hill Companies,Inc. , 2nd ed. 2007., p. 56. [ 3 ]. Bowersox, Donald J. ,Closs, David J. & Cooper, M.Bixby : “Supply Chain Logistics Management”, The MCGraw-Hill Companies, Inc. , 2nd ed. 2007., p. 53. [ 4 ]. Schroeder, Roger G. : “Operations management”, The MCGraw-Hill Companies, Inc., 2nd ed. 2004., p. 391. [ 6 ]. Schroeder, Roger G. : “Operations management”, The MCGraw-Hill Companies, Inc., 2nd ed. 2004., p. 377 [ 7 ]