We have taken a survey based on 30 people in order to evaluate what the customer thinks is most important in our company. The survey asks six questions that helped us evaluate how to focus our customer service. What we found out was that 75% of the participants in the survey went to Jamba Juice sometimes. When asked which they prefer 45% of them said Starbucks compared to the 30% who like Jamba Juice. In the third question we found that 80% of the participants thought that service at Jamba Juice was only OK. Not only did most customers feel that way, but 70% of them felt that the Jamba Juice experience was not consistent in every location. On question number five we wanted to find out what the consumer liked about Jamba Juice, what we found was that 45% of them believed that Jamba Juice gave superior value to that of its competitors. In the last question we wanted to know the customers take on how to improve on the company customer service. We discovered that 60% of the participants felt that we needed to focus on the Jamba Juice Company customer service as a
We have taken a survey based on 30 people in order to evaluate what the customer thinks is most important in our company. The survey asks six questions that helped us evaluate how to focus our customer service. What we found out was that 75% of the participants in the survey went to Jamba Juice sometimes. When asked which they prefer 45% of them said Starbucks compared to the 30% who like Jamba Juice. In the third question we found that 80% of the participants thought that service at Jamba Juice was only OK. Not only did most customers feel that way, but 70% of them felt that the Jamba Juice experience was not consistent in every location. On question number five we wanted to find out what the consumer liked about Jamba Juice, what we found was that 45% of them believed that Jamba Juice gave superior value to that of its competitors. In the last question we wanted to know the customers take on how to improve on the company customer service. We discovered that 60% of the participants felt that we needed to focus on the Jamba Juice Company customer service as a