Ciy Hotel Case Study
Group Assignment
Topic: HR Planning at the City Hotel
Background The City Hotel has been having some difficulties around recruiting kitchen assistants, waiting and bar staff due to local competition and the unsociable working hours, compounded by the fact that local transport is not readily available at these times also. They have also identified issues with lack of availability of chefs and receptionists due mainly to the skill levels and the local colleges not producing enough candidates. Added to the recruitment issue the hotel has other challenges including: • Customer experience and satisfaction • Staff being under utilized during certain seasons • Systems prohibiting better customer experience and flexibility for staff • A high staff turnover rate of 25.7 % • Lack of progression and promotion of talented youngsters
Whilst the Hotel has some issues, business has improved and it has expansion plans as well as plans to tackle the areas identified. They plan to: • Open an extension by adding a further twenty bedrooms • Run a training scheme • Review wages to attract better trained staff • Review staff resourcing opportunities • Create a customer service focused environment • Look at the utilization of staff • Review systems and service Our group have reviewed the case study and have created six outline plans to enable the Hotel to realize its ambition and alleviate some of the problem areas.
Outline Plans We have designed a set of outline plans on the following areas: 1. Supply Plan 2. Organisation and structure plan 3. Employee utilization plan 4. Training & Development plan 5. Employee relations plan 6. Communications plan
1. Supply Plan: Some of the City Hotel’s main employee problems are retaining existing staff and finding workers amidst the competition. Retaining existing staff is key
Topic: HR Planning at the City Hotel
Background The City Hotel has been having some difficulties around recruiting kitchen assistants, waiting and bar staff due to local competition and the unsociable working hours, compounded by the fact that local transport is not readily available at these times also. They have also identified issues with lack of availability of chefs and receptionists due mainly to the skill levels and the local colleges not producing enough candidates. Added to the recruitment issue the hotel has other challenges including: • Customer experience and satisfaction • Staff being under utilized during certain seasons • Systems prohibiting better customer experience and flexibility for staff • A high staff turnover rate of 25.7 % • Lack of progression and promotion of talented youngsters
Whilst the Hotel has some issues, business has improved and it has expansion plans as well as plans to tackle the areas identified. They plan to: • Open an extension by adding a further twenty bedrooms • Run a training scheme • Review wages to attract better trained staff • Review staff resourcing opportunities • Create a customer service focused environment • Look at the utilization of staff • Review systems and service Our group have reviewed the case study and have created six outline plans to enable the Hotel to realize its ambition and alleviate some of the problem areas.
Outline Plans We have designed a set of outline plans on the following areas: 1. Supply Plan 2. Organisation and structure plan 3. Employee utilization plan 4. Training & Development plan 5. Employee relations plan 6. Communications plan
1. Supply Plan: Some of the City Hotel’s main employee problems are retaining existing staff and finding workers amidst the competition. Retaining existing staff is key
References: ✓ http://www.cipd.co.uk/ ✓ http://www.shrm.org/Pages/default.aspx